Terms and conditions of purchase
GENERAL INFORMATION
In accordance with article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce (L.S.S.I.) it is stated that JUSTO LÓPEZ VALCÁRCEL, S.A hereinafter CONSERVAS VALCÁRCEL, with CIF number A 36.602.399 with registered office at Muelle de Reparaciones de Bouzas, s/n, 36.208, Vigo (Pontevedra) is the owner of this domain conservasvigilante.com. These terms and conditions, together with your acceptance in the purchase confirmation, constitute the contract between you and CONSERVAS VALCÁRCEL.
PURCHASING PROCESS
In accordance with article 27 of Law 34/2002, of July 11, on services of the information society and electronic commerce (L.S.S.I.), the different procedures to celebrate the online contract are stated. In accordance with article 27.1.b of the aforementioned Law, CONSERVAS VALCÁRCEL will file the electronic document in which the contract is formalized and it will be accessible to the user upon request. CONSERVAS VALCÁRCEL will send a copy to the customer once the purchase process has been completed, also attaching a copy of this document (general purchase conditions, withdrawal document and if the product has been paid for before leaving our facilities, the purchase invoice).
GENERAL
As a general rule, placing an order at CONSERVAS VALCÁRCEL implies acceptance of these general conditions of sale reflected in this document. The Client declares, under his responsibility, to have read and understood these terms and conditions of sale and to accept them. No stipulation made by the client may differ from those of CONSERVAS VALCÁRCEL if they have not been expressly accepted by our online sales department.
ORDER MODALITIES
Customers can place orders only through the online store:
Online: through conservasvigilante.com
PRICES
All prices displayed in the product sheet include 10% VAT. Prices are expressed in euros (€). The applicable price will be the one stated at the time the customer made the purchase. The published prices are valid until the end of the validity of the offer.
The company reserves the right to change product prices without prior notice.
PAYMENT METHODS
CONSERVAS VALCÁRCEL It has the following forms of payment:
1. CREDIT CARD: The amounts will be charged from the moment the merchandise is shipped. For your security, the bank details entered are encrypted and transmitted securely to the bank’s servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.
2. BANK TRANSFER OR ACCOUNT DEPOSIT: When choosing this form of payment you will have to make a bank deposit, indicating your name, surname and order number. The shipment of the merchandise will not be made until the confirmation of the transfer by the bank. You can also send us an email in which there is a copy of the bank deposit to expedite the shipping procedures
DELIVERY TIMES
CONSERVAS VALCÁRCEL does not send any product or order until we verify the payment of the invoice, which will be understood as closing the sale. Shipments will be accompanied by your invoice or order confirmation (electronic document)
CONSERVAS VALCÁRCEL makes shipments by different transport companies, in a maximum of 72 hours from the closing of the sale. The delivery times are stipulated by the contracted transport agencies (Transport and Postal Companies)
CONSERVAS VALCÁRCEL is not responsible for the delivery of the merchandise at home and for possible delays in the delivery period. If the customer observes any anomaly in the package delivered, please state your claim on the delivery note and also indicate the phrase “pending verification” on the delivery note. Then inform us of the anomaly as soon as possible, within 24 hours of delivery (article 952.2 of the commercial code).
CONSERVAS VALCÁRCEL may change the terms of delivery at any time and without prior notice. Please visit this section frequently.
SHIPPING COSTS
The shipping costs stipulated by CONSERVAS VALCÁRCEL for mainland Spain are free if the total price of the order exceeds €50. Otherwise, the shipping costs will be €9.
The delivery will be considered made at the moment in which the carrier has made the products available to the client and the latter has signed the delivery receipt document. It is the responsibility of the client to verify the products upon receipt and to expose all the exceptions and claims that may be justified in the delivery receipt document. If there is any anomaly in the receipt of the merchandise, the client has 24 hours to make a claim to the transport company.
RIGHT OF WITHDRAWAL
CONSERVAS VALCÁRCEL understands by return the return of the product or products purchased by the customer and their subsequent reimbursement (Right of withdrawal). CONSERVAS VALCÁRCEL understands by change the replacement of the product by another equal or different. Clients have 14 business days (In compliance with Chapter II of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws in its article 71.1), from the receipt of the merchandise to be able to make the change or return. Once the material has been checked and if everything is correct, the entire amount paid by the customer will be refunded within a period not exceeding 14 days (including shipping costs of the purchase). In compliance with article 73 of chapter II of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the expenses of return to the use the right of withdrawal are the responsibility of the client.
CHANGES OR RETURNS POLICY
CONSERVAS VALCÁRCEL will only admit changes or returns in the case of defective products, in bad condition or wrongly sent. In this case, the return and/or replacement costs will be borne by CONSERVAS VALCÁRCEL
In any case, except in the case of poor condition of the products, only closed products can be returned with the opening system intact and in their original packaging, unless they are defective due to some type of damage during shipping, along with a copy of the proof of purchase and the delivery note of the products inside the package, where the returned products and the reason for the return are also marked.
In the event that the User detects a product in poor condition after opening it, he must start the return process without opening more units of the same product, so that he will return the remaining products and when the circumstance indicated by the User is resolved, the refund of the amount of all returned and open units.
The procedure to follow in the changes will be the following: Send an e-mail to info@conservasvigilante.com It is necessary to indicate that it is a change, the purchase date, order number and the reasons for the change or return. You must indicate the product or products you wish to receive to know its current availability. CONSERVAS VALCÁRCEL will estimate if it is within the established legal terms or commercial guarantee that CONSERVAS VALCÁRCEL gives to its clients.
APPLICABLE WARRANTIES
The user may exercise the guarantee of a product according to the current regulations on the guarantee of consumer products, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
In case of doubt, the user can contact us.
To make use of the guarantee, it is essential to keep the proof of purchase and the delivery note of the products.
TERMINATION OF THE CONTRACT
In accordance with article 60.2.d of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (L.S.S.I.), the procedures available to the consumer to terminate the contract are stated.
The customer who has confirmed the order in the purchase process may cancel the order in the following situations:
A) Decide after the purchase to back out: You must notify us before the merchandise leaves our facilities. If you have paid for the product, you must notify us as soon as possible.
B) He decides to back out while the shipment of the merchandise is already done. You must use the right of withdrawal upon receiving the product.
C) CONSERVAS VALCÁRCEL does not have the product. We may not have the product at the time of purchase, we will try to get it in the minimum period of time or choose another product. The customer can decide to cancel the order.
USER REGISTRATION
The formalization of any business relationship with CONSERVAS VALCÁRCEL through this website may be done as a guest or by registering as a client or user. The client, in both cases, acknowledges and affirms that the data is his, true and real.
As a web user, you declare to be of legal age and have sufficient legal capacity to be bound by these General Purchase Conditions when contracting any service with CONSERVAS VALCÁRCEL.
CONSERVAS VALCÁRCEL reserves the right to annul or terminate an account in case of inactivity for a long period of time. At the time the customer places the first order, the system will ask for more personal data to place the order (shipping data and/or billing data).
In the event that the Customer had already made previous orders, they only have to indicate their email and password on the form.
In order to comply the established in art. 27.1.c of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE) the client will have technical means at his disposal to identify and correct errors in the introduction of personal information. The registered customer will have access to a control panel at all times by entering their username and password where they can modify at any time incorrect data regarding personal data of their account, billing data, shipping data
MINORS
In order to place an order, the customer must be at least 18 years of age.
DATA PROTECTION
At CONSERVAS VALCÁRCEL we take the protection of our customers’ data very seriously. For more information you can consult our Privacy Policy.
MODIFICATION OF THE GENERAL CONDITIONS OF SALE
CONSERVAS VALCÁRCEL reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear presented or located on its servers. These changes must be accepted by the User each time a purchase is made. For this reason, this page should be reviewed frequently or each time a purchase is made.
If any clause of these General Conditions of Contract were declared totally or partially null or ineffective, it will affect only said provision or part of it that is null or ineffective, subsisting in everything else, the rest of the general conditions and having such provision or the part of it that is affected by not putting unless, because it is essential to these general conditions, it would have to affect them in an integral way.
LEGISLATION
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.
